Lead Business Analyst - SalesForce

Minimum 7-10 years of hands on experience as a business analyst on CRM applications in the financial services industry

Experience of Min 3-5 SFDC end to end implementations mandatory.

SalesForce certifications –201 (Desired)

Hands-on experience with SalesForce configuration

Understanding of SFDC CRM application (Sales Cloud – mandatory, Service Cloud- good to have) capabilities and constraints

Experience in business process mapping and translating the same to solutions

Experience in leading requirement gathering session and writing process documents.

Exposure to structured software development life-cycle methodology (preferably Agile or Iterative development)

Experience of working with multi-cultural teams in a geographically diverse environment

Ability to manage client expectations and scope.

Very good communication skills and the ability to explain and articulate technical aspects in a manner than business can understand

 Self-starter with ability to handle multiple tasks and priorities

 Strong problem solving  skills with the ability to think laterally to arrive at a solution

Ability to develop & maintain good relationships with stakeholders

 Candidate must be willing to travel overseas at short notice for the duration necessitated by project needs

 Ability to cope with constantly changing priorities and deal with ambiguity is essential.