Posted on:8-Jul-2015

Manager Technology Support - Oracle Webcenter, SOA, Oracle Fusion Middleware

Location: Gurgaon
Experience: 10 - 15 Yrs
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Job Description

Hirng an experienced Support Manager for supporting multiple applications in Finance portfolio. 

As a support manager he/she should have strong understanding of ITIL practices of application / technology support. The person would oversee all aspects of production support for various applications along with  3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements. Shall also be responsible for overall planning and delivery of production changes and enhancements within the agreed timelines; and will be responsible overall for production stability. To this end, the manager will perform a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status.

Required Skills


  • 10+ total software industry experience with at least 5 years in managing support/delivery teams.
  • Have extensively worked with technologies:
    •  Oracle WebCenter (Capture / Imaging, BPM / SOA).
    •  Oracle Middleware Fusion /Oracle BI (OBIEE).

Key Responsibilties

  • Ownership of Support services for Finance applications.
  • To ensure the 24x5 operation of Finance applications. 
  • To represent the team during any high impact incidents and through the problem review process
  • Functional and line management
  • Technical leadership and mentoring team members
    • To understand and manage capacity in order to guarantee service availability.
    •  To report on service availability, project progress and service improvements.
    • To maintain and execute the service continuity plan
    • To build and maintain effective working relationships both internally and externally
    • Work with the business customer to prioritise functionality to deliver business benefit.
    • Distribution of work to across support team.
    • Assisting team members to ensure that they can succeed.
    • Liaison with Technical as well as business stakeholders across different geographical locations.

Required Skills and Experience




Manager - Support

key Skills :

Oracle WebCenter (Capture / Imaging, BPM / SOA). Oracle Middleware Fusion /Oracle BI (OBIEE),

Education :


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