Looking for a Project Manager in Salesforce with Technical and Agile Project Management background.
This is a challenging opportunity for senior CRM professionals to work along with Senior management, developers and business users to shape up and realize CRM Strategy.
The candidate is expected to display professional ethics in his/her approach to work and exhibit a high level ownership within a demanding working environment
Lead mostly CRM based development projects/enhancement and be completely accountable for its all aspects
Interact with the project stakeholders, and manage their expectation
Develop/review project plan consisting of activities plan and milestones, quality management plan, communication plan, resource management plan, risk management plan
Ensure that the overall plan is kept updated and project activities are undertaken and completed as per project milestones
Ensure that application documentation is as per defined standards
Ensure that project execution process are defined and implemented for efficiency and optimum resource utilization
Suggest improvements in system development process / application areas
Provide guidance to technical leads and ensure continuous skill development by proactively identifying training needs, and organizing training
Appraise team members performance as per defined process
Interact with third-party to agree project strategy and plan, product roadmap
Experience and Qualifications
10 -11 years application development experience in the I.T. industry with at least 3 years proven experience on leading Salesforce based CRM projects.
B.E. / M.C.A.
Demonstrable experience in Agile methodology (Scrum or FDD) and planning, estimation in this context.
Good knowledge of technology, third party products and their products
Experience of Min 3-5 SFDC end to end implementations mandatory
SalesForce certifications 201 (Desired)
Understanding of SFDC CRM application (Sales Cloud mandatory, Service Cloud- good to have) capabilities and constraints
Experience of working with vendor and its products.
Experience of providing global systems solutions & knowledge of internationalisation aspects
Experience of working with multi-cultural teams in a geographically diverse environment
Exposure to data management and data life cycle management
Good understanding of Cloud Computing
Hands-on experience on Salesforce Migration, Implementation and development/enhancements.
At least 2 implementation or migration experience for a CRM as a Project Manager, with excellent Techno/functional knowledge on one of the CRM product
Exposure to customization of CRM systems
Proven track record in successful project management of several good size system projects in an agile environment
Exposure of integrating applications in a complex and diverse systems environment
Exposure to various third party products and experience of integrating them into a systems solution
Experience or understanding of high security features to manage sensitive data
Excellent communication skills to interact with business users across UK and whole Europe
Exposure to tools like Jira, Confluence (Desirable).
Desirable Skills / Experience
Exposure to support environment.
Exposure to take 3rd party support.
Experience on database technologies like Oracle and SQL or Java based Web technologies
key Skills :
Salesforce Manager, Technical Manager - SFDC, SFDC Manager, Sales Cloud, Service Cloud, Agile, Scrum, FDD