Bluecoat Proxies, Checkpoint Firewalls, VPN - Trivandrum

Responsible for Level 2 support for AGN Infrastructure supporting Network Security areas including Firewall, Proxy, VPN/IPS.

Systems operation and maintenance of security and DMZ complexes
"Maintenance of Bluecoat proxies, Checkpoint Firewalls,VPN, and related management systems and operating procedures,
implementation of changes on Firewalls and proxies based on customer requests "
Operation and maintenance of the intrusion prevention systems, and malicious code Protection gateways
2nd + 3rd level support, including manufacturer contact, advising clients
Incident and problem and change management within the aforementioned Infrastructure areas
Support of the Information Security Officer and the Audit Units
Business support for all topics related to the firewall complexes and their use for internal and external customers.
Internal team dispatching of tasks, incident tickets, service and change requests, group mailboxes, customer requests
Documentation of infrastructures, procedures and processes