The Technology function provides IT services to the International business globally. These include the development and support of business applications that underpin revenue, operational, compliance, finance and customer service functions. The broader organization incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation.

Role purpose

The Associate Director of Databases & Middleware is responsible for the service, technical and people management of the AIS Database and Middleware Infrastructure teams in India. The successful candidate will have a joint responsibility for operational service, project delivery and engineering for key Database and Middleware technologies. This includes Websphere Application Server, JBoss, WebLogic, HIS, Oracle, SQL Server, Sybase, DB2, GoldenGate Replication and Informatica.

Your key accountabilities
Line management of the AIS Middleware, Web Infrastructure and Database teams in India
Ownership of service delivery for Middleware & Web Infrastructure platforms
Joint ownership of service delivery for Database platforms
To ensure 24x7 operation and services of supported technologies are maintained
To represent the team during any high impact incidents and through the problem review process
To enable effective communication to management
To provide technical leadership and mentoring to local Middleware and Database team managers and members
To interface with Technology Information Service, Delivery and Business teams to optimise service availability and reliability
Actively manage and own the programme plans and resolve issues in liaison with the appropriate accountable executive. Building strong relationships and be seen as a trusted advisor to the accountable executives
Actively promote a culture of continuous improvement across all delivery disciplines to improve overall delivery through their own behaviour and promotion of appropriate tools and techniques
To understand and manage capacity in order to guarantee the Delivery projects pipeline
High level project reporting to the relevant governance forums including progress against milestones, budget, risks and issues.
Maintain and execute the service continuity plan.
To provide consultancy where best practice guidelines on infrastructure and process are required.
Ensuring cross-departmental and company interaction.
Develop and maintain a good working relationship with senior leadership
Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements.
Has detailed over sight and understanding of the proposed solutions and plans so as to influence strategic direction and adherence to process and controls.

Required Skills and Experience

Exceptional relevant domain knowledge of at least two of the following - Middleware, Web Infrastructure, Database and ETL & Replication tools.
Already an existing exceptional senior technology manager with an extreme focus on providing great customer service.
Attention to detail with a structured, agile, solution-orientated approach to problems.
Ability to lead strategic thinking and to communicate effectively, both formally & informally.
Self-starter, team-player, and requiring minimum oversight and guidance. A Can Do attitude with high levels of resilience in high pressure situations.
Excellent communication/presentation skills to present to/liaise with all levels of stakeholders.
Extensive knowledge of linked domains e.g. Operating Systems, Application Servers, Middleware, Storage and Backup technologies.
Good academic record and ability to display external focus and thorough knowledge of the industry and competition.
Experience of leading geographically & culturally diverse teams.
Strong customer awareness and business focus
Promote teamwork and demonstrate best practices on delivery of service, both internally and externally
Ability to thrive in a rapidly changing and expanding environment
Flexible and positive attitude with can-do approach, a self-starter that can think on your feet
Attention to detail and able to work under pressure