Hiring, Technical Consultant - Monitoring, 10+yrs with below skills and expertise
Technology Infrastructure Services (TIS) is responsible for managing all infrastructure components, supporting business delivery projects and delivering TIS projects. The function is divided into six core disciplines:
Service Management - Responsible for managing our Customers, Service Desk & proximity services, Incident & Problem Management and Application Infrastructure.
Delivery Support - Responsible for supporting the delivering of business change initiatives, which includes project, small works, environment management and other non BAU tasks.
Technology Control Responsible for protecting the Infrastructure Environment includes Security Management, Risk and Audit Management, Change Management and Disaster Recovery.
Architecture and Engineering Responsible for Technology Architecture and engineering solutions, in line with Technology roadmaps.
Operating Environment responsible for maintenance and fault resolution on Platforms, Storage, Messaging and Data Centre Services.
Network & Voice responsible for maintenance and fault resolution on Network, Voice and Firewall, managing commercials and financials, and delivery of TIS projects, within technology domain.
Application infrastructure Responsible for maintenance of the application infrastructure layer that involves middleware, database, application deployments and managing internal applications.
The main functions of the recruiting department are to support the Monitoring, Event Management, Alerting of the infrastructure and application estate across environments with-in.
Purpose of your role
The Technical Consultant Monitoring role will be responsible for implementing monitoring requirements for different capabilities / technologies that our enterprise monitoring team supports. This will involve taking care of the strategic initiatives, incremental improvements and delivering to the requirements for the clients. The resource will act as the technical bridge between the monitoring team and their various customers providing technical consultancy and acting as a trusted advisor.
The candidate will play a key role in take-on of new tools (Infrastructure monitoring, Application Performance Monitoring & Operations analytics), providing strategic inputs and assist in delivering to desired outcome.
Technical expert with responsibility of delivering the Strategic, Project and Service Delivery of the monitoring function.
Responsible for delivering and providing technical expertise to the Global Monitoring Service from both strategy and day to day operations perspective.
Be the trusted advisor to the customers.
Provide technical leadership and mentoring to Global Monitoring team.
Identify continuous service improvements, propose and deliver.
Key contributor for the monitoring roadmap.
Ensure delivery in a timely, efficient and cost effective manner.
Stakeholder management across various Technology and Business teams.
Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements and to Global Technology Strategic direction.
Experience and Qualifications Required
Exceptional domain knowledge on the infrastructure, application and service level monitoring.
Extensive experience in analysing monitoring requirement, proposing solutions & implementing as per client requirement to provide required telemetry.
Excellent conceptual knowledge and experience on different monitoring capabilities. E.g. APM, CEM, Synthetics, IT Operations Analytics (SPLUNK, ELK etc.), Cloud monitoring.
Experience in delivering multi-vendor integrated monitoring solutions aligned to the above capabilities defined.
Infrastructure monitoring (e.g. HP / CA / BMC suite, Solarwinds)
Application Performance monitoring (e.g. Performance, customer experience). (e.g. CA Wily, Dynatrace)
Experience / Knowledge on market leading tools (e.g. App Dynamics, New Relic, Ruxit, ITRS Geneos).
Log aggregation and analytics. (e.g. Splunk, ELK or Hadoop)
Experience in implementing Service Level dashboards for clients based on monitoring data.
Experience defining monitoring standards and developing the standard monitoring framework for an organisation.
Extensive automation and scripting experience. E.g. Perl, Python, Shell, Java script
Attention to detail with a structured, agile, solution-orientated approach to problems.
Good communication and presentation skills.