Hiring, Servicenow Developer with hands on exp in ITSM, ITAM, Service Portal, Virtual Agent, 10+yrs.
Purpose of your role
ServiceNow Developer role will be responsible for developing Service-now enhancements / improvements for requirements on the Service Now Platform. This includes different Service Now applications including the ITSM module with-in Service Now.
The developer will be involved across the SDLC including requirement gathering, design, development, unit and functional testing and delivering solutions to production.
This will involve both strategic initiatives and incremental improvements and delivering to the requirements to client expectation.
The role will act as a Trusted Advisor for technical aspects of Service Now to the Service Now product owners and other customers.
Technical expert with responsibility of delivering the Strategic, Project and improvements in Service Now.
Responsible for delivering and providing technical expertise for the ServiceNow platform from both strategy and day to day operations perspective.
Be the trusted advisor to the customers.
Provide technical leadership and mentoring to the ServiceNow team.
Identify continuous service improvements, propose and deliver.
Key contributor for the ServiceNow roadmap.
Ensure delivery in a timely, efficient and cost effective manner.
Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements and to Global Technology Strategic direction.
Mentor and train the development and admin teams on Service Now concepts and capabilities.
Experience and Qualifications Required
Total of 10 years of experience (5-7 in ServiceNow)
Extensive experience in web development concepts and understand web based languages.
Proficiency in understanding the application architecture
In depth knowledge on the Service Now platform and understanding of the different concepts and functionalities.
Prior experience in delivering solutions in Service Now for multiple different requirements.
Able to customise based on demand and working to coding standards to ensure a robust and mature development of the functionality within the platform
Rich understanding of ITIL practices and Service Now ITSM module. Experience in implementing Change Management, Incident Management, Problem Management, On Call-Scheduling and Reporting modules in Service Now.
Rich Experience in ServiceNow customizations including UI Policy, Client Scripts, Workflows, UI Action, Script Includes, Business Rules, workflow administration, reports, data import
Experience integrating Service Now with other platforms (though API's like SOAP / REST and other avenues).
Experience in handling end to end implementations right from requirement gathering to delivery.
Experience in reporting, automated testing and administration aspects of Service Now is an added advantage.
Experience in working in an agile environment following agile practices.
ServiceNow Administration certified
ITIL V 3 Foundation certified
Good communication and presentation skills.