Posted on:23-Sep-2020

Technical Analyst, Linux

Location: Thiruvananthapuram
Experience: 5 - 10 Yrs
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Job Description

Job Description :

- Technical Analyst Linux with Scripting experience

- Create and support automation using perl, python, bash, etc

- Responsible for managing day to day support activities in the form of incident and service requests

- L2/L3 support for incidents/tickets raised & liaise with multiple SME teams and Customer management teams as required

- System administration of Linux systems and variants

- Plan, schedule, and implement Infrastructure maintenance activities which include software upgrades, hardware replacement and infrastructure changes

- Manage escalations from other customer facing teams & isolate the issues with proper Troubleshooting steps

- Root cause analysis & Incident report to Management teams and Stakeholders after a Major incident

- Work with Service Providers, Hardware vendors to determine causes of device failure/issues

- Communicate effectively with internal and external audiences with varying levels of technical expertise

- Work on improvement/maintenance projects

Minimum Qualification and Experience : At least 6 - 8 years of experience in a Linux environment. RHCSA/RHCE certification and expertise in Linux systems needed.

Mandatory Skills :

- Scripting & automation experience in Python, Perl and Shell

- Knowledge of infrastructure automation solutions (Ansible, Puppet, etc.)

- Experience of Linux systems/server administration with hands-on exp in RedHat/CentOS, LVM, BASH, Icinga, Apache, Postfix, Linux Load Balancers

- Troubleshoot performance, availability and functionality issues & determine root cause

- Familiar with Virtualization Platforms

- Experience in version control tools like Gitlab, Code Commit

- Experience with Database

Desired Skills :

- Knowledge of Redhat Satellite server will be advantageous

- Familiar with Grafana, Prometheus

- Knowledge/Experience in maintaining and supporting network environment

- CCNA certification will be an advantage

- Competency Requirement

- Excellent communication and inter-personal skills

- Exposure to quality systems (ISO / CMMI)

- Understanding on ITIL process or similar methodologies

- Should be a quick learner with an eye for detail

- Drive for results within deadlines

- Demonstrate a high degree of self-motivation and tenacity to get the job done

Required Skills and Experience




Technical Analyst, Linux

key Skills :

Linux, Python, Perl, Bash, Scripting, Remote Support, L2/L3 Support, Customer Interaction, Linux installation, Linux Support

Education :

Any Graduate

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